Need help with your account, deposits, verification, technical issues or general feedback? Our support team can assist by email, live chat or phone. Send your account ID and a short description of the issue so we can investigate and reply promptly. Use the contacts below for account actions, billing enquiries, verification help and partner requests. We aim to respond quickly and courteously during business hours and via our 24/7 channels where available.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat in-site; email for account issues. Response target within 24 hours 24/7 live chat |
| General Enquiries | [email protected] - Payments, billing and general questions |
| Affiliate Enquiries | [email protected] - Partnership and marketing enquiries; onboarding and tracking |
| Phone | +61 3 9572 4819 |
| Working Hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or matters requiring documents. Please include a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach supporting files in PDF or image format and allow up to 48 hours for a response. Incomplete contact info may slow processing.
Submit your enquiry
Response Time
Contacting support is simple - most enquiries are answered within one business day. For straightforward account or payment questions you'll usually get a fast reply; more complex issues, including identity checks or detailed transaction reviews, may take longer depending on their nature and require additional time. We'll keep you updated as progress is made.
Feedback
Got an idea for making the website better? Send us your feedback, suggestions or anything that could make finding games or managing your account easier. Your feedback is reviewed carefully and used to improve the service and your experience on the site. Small suggestions are welcome too, so let us know what you’d like to see changed.