Responsible Gambling

We are committed to safe play and clear controls under the 22 Ricky Casino Responsible Gambling framework. We provide practical tools, guidance and access to support so customers can manage time and spend. We encourage responsible account use, honest self-assessment and prompt action if gambling feels out of control. Our approach is focused on prevention, practical limits and referrals to professional help where needed. Use the controls in your account and contact support if you need assistance.

Player protection principles

Protection is based on clear limits, transparent rules and simple controls. We set minimum age checks and require verified accounts before certain actions. We promote informed decisions and provide plain terms for time limits, account restrictions and self-exclusion. Safety measures are available in-account and explained in the Terms of Service.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control spend. Loss caps can be applied to restrict total losses over chosen periods. Limits are adjustable in your account but reductions take effect immediately; increases may require a waiting period.

Time and session controls

Use session reminders and time-outs to limit play length. Session reminders notify you after a set interval. Time-outs suspend play for short cooling-off periods from 7 to 30 days.

Self-exclusion and account closure

Self-exclusion allows you to suspend or close your account for fixed terms. Options include short-term suspension and longer exclusions up to 12 months. Self-exclusion prevents access and blocks marketing communications during the chosen period.

Recognising signs of problematic behaviour

Watch for missed responsibilities, increased deposit frequency, chasing losses, and spending more than intended. Repeated unsuccessful attempts to stop, borrowing money to gamble, or hiding activity are red flags. If these occur, use limits or self-exclusion immediately and seek outside help.

Guidance for staying in control

Create a budget and stick to pre-set deposit limits. Use loss caps and session timers as routine safeguards. Avoid gambling when stressed or under the influence. Treat gambling as paid entertainment with predefined spend and time. Contact support for help changing settings or to discuss safer play options.

Access to professional help and support organisations

If gambling causes harm, contact professional services promptly. We list national and local helplines and online resources in the Help section. For Australian support, consider services such as Lifeline, Gambling Help Online and local counselling. We will assist with referrals and honour self-exclusion requests immediately.